Account Manager

6 days ago

London, Greater London, United Kingdom Reward Full time
Job Title: Account Manager

We are seeking a highly skilled and experienced Account Manager to join our team at Reward. As an Account Manager, you will be responsible for managing client relationships, delivering strategic campaigns, and providing a retail perspective to our clients.

Key Responsibilities:
  • Client Relationship Management: Build strong relationships with household brands, deliver exciting products, and provide tailored solutions to meet client needs.
  • Onboarding and Implementation: Manage the onboarding process for new clients, ensuring a smooth transition and successful implementation of our products and services.
  • Strategic Planning and Growth: Develop and execute strategic account plans to achieve client objectives and drive business growth.
  • Performance Monitoring and Reporting: Monitor and analyze account performance, providing regular reports on progress, challenges, and opportunities.
  • Contract Management: Manage contract renewals and negotiations, ensuring all terms are met and clients are informed of any changes.
  • Issue Resolution: Address and resolve any client issues or complaints quickly and effectively.
  • Market and Industry Knowledge: Stay informed about industry trends, market conditions, and competitors to provide clients with relevant insights and advice.
  • Cross Team Support: Provide support with key tasks, such as management of customer queries or forecasting for the wider team.
Requirements:
  • Account management experience with a history of exceeding lead targets.
  • Strong communication skills via phone and email.
  • Proven creative problem-solving approach and strong analytical skills.
  • Strong desire and ability to move up within a sales organization.
  • Proficiency with CRM software.
  • Solid understanding of the advertising, loyalty, performance marketing, and digital media space.
  • A motivated self-starter, problem solver, and team player.
  • Excellent written and spoken English.
Benefits:
  • Annual Leave: 25 days + bank holidays.
  • Company holiday: 3 additional days off between Christmas & New Years.
  • Flexible working options: we are operating a hybrid working model with 3 days a week from the office.
  • Pension: Hargreaves Lansdown – 6% matched contribution.
  • Employee share scheme.
  • Generous family-friendly cover.
  • Private healthcare - Bupa.
  • Income protection.
  • Critical illness cover.
  • Life insurance cover.
  • Dental cover.
  • Optical cover.
  • Yulife app for access to employee wellbeing and discounts.
  • Perks at Work, cashback/discount shopping site.
  • Employee referral scheme.
  • Salary sacrifice program which includes cycle to work scheme, electric car scheme, and season ticket loans.
  • Volunteering program.
  • Company events, team socials, and social committee activities.

We are committed to creating a workplace that is inclusive, diverse, and rewarding. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.

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