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Library Services Officer

2 months ago

London, Greater London, United Kingdom Spencer Clarke Group Full time

Spencer Clarke Group is currently looking for a Learning and Information Officer to join a Local Authority Client.

In this position, you will be responsible for delivering Library and Heritage Services, overseeing daily operations at a service point, and enhancing customer engagement and resource development.

Key Responsibilities:

  • Oversee public service routines, including shelving, utilizing ICT systems for item management, registering new users, and processing payments.
  • Respond to and resolve customer inquiries, providing accurate information or directing them to appropriate resources.
  • Support reader development and promotional initiatives, such as organizing story readings and rhyme times for children.
  • Assist with inventory management, including unpacking, verifying, servicing new materials, and repairing or preparing stock.
  • Help manage budgets for service points and ensure efficient resource utilization.

Candidate Profile:

The ideal candidate will possess the following qualifications:

  • Experience in a library or similar setting.
  • Demonstrated ability to deliver exceptional customer service, including effectively handling inquiries and resolving issues.
  • Experience in conducting reader development activities.
  • Strong verbal and written communication skills.

What We Offer:

Salary: £16+ per hour

*Negotiable for exceptional candidates based on experience*

Contract Type: Minimum of 3-6 months, with a strong possibility of extension

Working Hours: Monday to Friday, 35 hours per week

Application Process:

  • Upon receipt of your CV, successful candidates will be contacted.
  • Due to the high volume of applications, it may not be possible to reach out to every applicant. If you do not receive a response, please consider your application unsuccessful.

Reference Code: INDSCG3