Client Support Specialist

3 days ago


Essex, United Kingdom Vetisco Full time
About the Role

We are seeking a highly skilled and dedicated Client Support Administrator to join our team at Vetisco. As a key member of our support team, you will play a vital role in ensuring that our clients receive exceptional service and support.

Key Responsibilities
  • Client Engagement: Develop and maintain strong relationships with clients, providing friendly, supportive, and highly professional service.
  • Appointment Management: Ensure that appointments are made promptly, and follow-up appointments are booked as necessary.
  • Payment Processing: Take payment at the end of every consultation in line with company policy.
  • Product Promotion: Develop clients' understanding of the Kin Vet Community Health Care Plan, ensuring high uptake of the product.
  • Compliance: Drive compliance with managing insurance claims in line with company policy.
  • Policy Enforcement: Ensure that Kin Vet Community Debt and Insurance policies are always followed.
  • Reception Services: Maintain a high standard of cleanliness in the reception area, greeting clients warmly as they arrive and call the clinic.
Benefits
  • Competitive Salary: £12,492 per annum (21 hours per week).
  • Annual Leave: 25 days annual leave, increasing each year up to a maximum of 30 days plus bank holidays (FTE, pro-rata for part-time colleagues).
  • Sabbatical Leave: 4 weeks paid sabbatical upon achieving 5, 10, 15, 20, 25 years of service.
  • Private Healthcare: Access to private healthcare services.
  • Occupational Health Services: Access to occupational health services.
  • Food at Work: Food at work provisions for all colleagues.
  • Enhanced Leave: Enhanced maternity/paternity leave.
  • Paid Leave: Paid emergency/compassionate leave.
  • Colleague Discount: Colleague discount scheme for up to 5 registered pets.


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