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Senior Helpdesk Engineer

2 months ago

Daventry, Northamptonshire, United Kingdom In Technology Group Limited Full time
Position Overview

Senior IT Engineer

Location: Onsite

Salary: £32,000 - £35,000 per annum

In Technology Group Limited is seeking a skilled Senior IT Engineer to enhance our support team. The successful candidate will play a crucial role in managing IT projects and providing high-level assistance within our helpdesk environment. This position involves addressing escalated issues from junior support staff and offering guidance and mentorship to less experienced engineers.

Key Responsibilities:

  • Oversee complex IT support tasks and ensure timely resolution of technical issues.
  • Act as a point of escalation for challenging support queries.
  • Provide mentorship and training to junior team members.
  • Collaborate with various departments to implement IT solutions effectively.

Qualifications:

  • Proven experience in a senior IT support role.
  • Strong problem-solving skills and technical knowledge.
  • Excellent communication and interpersonal abilities.

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