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Quality Assurance Site Manager
2 months ago
About Bloom & Wild
At Bloom & Wild, we are more than just a flower delivery service; we are dedicated to nurturing connections and celebrating life's moments, big and small. As a certified B CorpTM, we are committed to making a positive impact on our community and the environment.
Role Overview
We are seeking a Site Quality Manager to oversee product quality at our Innovation Centre. This facility plays a crucial role in our expansion strategy, and your leadership will ensure that our products meet the highest standards before reaching our customers.
Key Responsibilities
- Operational Quality Management: You will lead a quality team, ensuring that all products leaving the warehouse adhere to our quality promises. This includes monitoring bouquet longevity and the quality of non-perishable gifting items.
- Collaboration with Teams: Work closely with the Range and Buying teams to ensure that product selections meet quality standards. Your role will involve regular meetings and occasional travel to provide expert advice on product selections.
- Coaching and Development: Mentor your quality team to enhance their skills in maintaining product standards and coaching operational staff on quality assurance practices.
- Innovation and Improvement: Collaborate with the Head of UIC and the group's Head of Quality to drive innovations in product quality and operational processes.
What We Value
We are looking for someone who:
- Is passionate about maintaining high product quality from start to finish.
- Puts customers at the forefront of decision-making, using feedback to drive improvements.
- Understands the intricacies of operational processes and their impact on quality.
- Enjoys working collaboratively with cross-functional teams to enhance product offerings.
- Is eager to lead and develop a team focused on customer satisfaction.
- Is motivated by the challenge of resolving complex quality issues.
- Has a genuine interest in flowers, plants, and the gifting experience.
Our Commitment to Inclusion
At Bloom & Wild, we believe in the power of diversity and inclusion. We are dedicated to creating a workplace where all individuals feel valued and empowered to contribute their unique perspectives.
Work Environment
We promote a flexible working culture that supports both individual and team needs. Our collaborative approach fosters growth, empathy, and knowledge sharing among all team members.