Audio Visual Support Specialist

2 days ago

London, Greater London, United Kingdom proAV Limited Full time

About the Role

proAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Job Overview

We are seeking a highly skilled and experienced Audio Visual Support Specialist to join our London team. As a key member of our support team, you will be responsible for maintaining high levels of customer experience through onsite attendance to conduct level engineering support, break-fix activity and AV maintenance across our client portfolio – Auditoriums, Meeting rooms, unified Communication systems and any related audio visual spaces.

Key Responsibilities

  • Troubleshoot and remediate AV faults using established diagnostic techniques
  • Communicate and coordinate on-site with clients, facility owners, general contractors, and associated trades as required to complete AV fixes
  • Ratify AV services according to system documentation, industry standards and best-practices
  • Preventative Maintenance support as required
  • Ensure all processes are compliant with client and proAV policies including security, HSE, Quality and Corporate and Social Responsibility
  • Report break-fix key management updates to site managers
  • Provide fault reporting to relevant teams
  • A passion for service excellence, with a wealth of knowledge and experience in all current audio-visual technologies
  • The ability to use your initiative and solve problems effectively
  • Provide remote support via phone as required
  • Replacing faulty equipment hardware
  • Diagnose faults in problem systems

Desirable Skills

  • Minimum of three years corporate experience
  • Extensive knowledge in Event spaces including audio, video and lighting equipment both digital and analogue
  • Ability to multitask and work under pressure to strict deadlines
  • Remain client facing and calm under pressure
  • Have excellent communication, time management, presentation and organisational skills
  • Be enthusiastic and self-motivated
  • Be able to establish productive relationships with people at all levels
  • Ability to use own initiative appropriately
  • Extensive knowledge of Audio-Visual systems and technologies
  • Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner

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