Aftersales Administrator
2 months ago
About the Role
We are seeking a highly skilled and experienced Aftersales Administrator to join our team at Mappin & Webb. As a key member of our showroom team, you will play a vital role in ensuring the smooth operation of our administrative processes.
Key Responsibilities
- Provide exceptional customer service and support to our clients, ensuring a positive and memorable experience.
- Assist the Showroom Manager in maintaining accurate and up-to-date records, ensuring compliance with company procedures and security obligations.
- Develop and maintain a thorough understanding of our products and services, including luxury watches, fine jewellery, and bespoke lifestyle accessories.
- Work collaboratively with the sales team to provide a seamless customer experience, including processing sales and handling customer inquiries.
- Contribute to the development and implementation of new processes and procedures to improve efficiency and effectiveness.
About You
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Proven experience in a customer-facing role, preferably in a luxury retail or hospitality environment.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong organizational skills, with attention to detail and a commitment to accuracy.
- Ability to maintain confidentiality and handle sensitive information with discretion.
About Us
Mappin & Webb is a leading luxury jeweller and watchmaker, renowned for its exceptional craftsmanship, exquisite materials, and contemporary design. As a member of our team, you will be part of a dynamic and inclusive environment that values diversity and promotes career development.
What We Offer
- A competitive salary and benefits package, including holiday purchase scheme, 24/7 employee assistance programme, and share save scheme.
- Opportunities for career growth and professional development, with a focus on employee well-being and work-life balance.
- A dynamic and supportive team environment, with a commitment to diversity, equity, and inclusion.
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