Aftersales Service Advisor

2 months ago

Billingshurst, United Kingdom Bennett and Game Recruitment LTD Full time
Aftersales Service Advisor Position Overview

As a key member of our team at Bennett and Game Recruitment LTD, you will be responsible for providing exceptional customer service and support to our clients in the agricultural machinery and automotive industries.

Key Responsibilities:
  • Professionally communicate with customers by telephone or in person to provide information about products and services or to obtain details of customer issues.
  • Produce job cards and update customers and machine records.
  • Prepare and complete invoices, advise customers on estimated costs of repairs and timescales of work due to be completed.
  • Liaise with technicians about parts ordering to ensure requisite parts are available and communicate any time restrictions to customers in timely manner.
  • Liaise with customers to schedule in Breakdown's, Repairs, Services, and follow-up on customers service satisfaction.
  • General housekeeping to ensure yard, workshop, showroom, and office areas are tidy.
  • Answer telephone Service enquiries with the ability to action customers' requirements or even advice customers over the phone and in person.
  • Up-selling of VHC and Service Plans.
  • Isuzu warranty claim prior approval and claim submission.
  • Perform all other duties as assigned by management in a professional and efficient manner.
  • Ensure companies Health and Safety policies are always followed.
  • Evening and weekends on rota.
Requirements:
  • Previous experience within an agricultural machinery or automotive aftersales environment or similar and in a similar position.
  • Excellent customer communication skills and telephone manner essential.
  • Experience working with Ibcos Gold system would be an advantage, but not essential, as full training will be provided.
Benefits:
  • Salary: £13.50- £14.50 an hour
  • Working Hours: 8:00am to 5pm Monday to Friday in the winter and 8am- 6pm in the summer
  • Holiday Package: 22 days + 8BH
  • Company Phone and Laptop
  • Health Insurance
  • Training provided
  • Company discounts.
  • Discretionary Company bonus based on branch performance
  • Pension

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