Night Manager

2 weeks ago


North West London, United Kingdom The Prince Akatoki Full time
Night Manager Job Description

We are seeking a highly skilled and experienced Night Manager to join our team at The Prince Akatoki hotel in central London. As a Night Manager, you will be responsible for ensuring the smooth operation of the hotel during the night shift, providing exceptional service to our guests, and leading a team of night staff.

Key Responsibilities:
  • Ensure the hotel is running efficiently and effectively during the night shift
  • Provide exceptional service to guests, responding to their needs and resolving any issues promptly
  • Lead and motivate a team of night staff, providing guidance and support as needed
  • Conduct night audits to identify and correct any errors or discrepancies
  • Ensure all guest rooms are clean and tidy, and that all amenities are in good working order
  • Handle guest complaints and issues in a professional and courteous manner
Requirements:
  • At least 2 years experience in a similar role in a 5-star hotel
  • Excellent communication and leadership skills
  • Ability to work well under pressure and make sound decisions quickly
  • Knowledge of hotel operations and procedures
  • Ability to work a varied shift pattern, including nights and weekends
Benefits:
  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Free uniform and meal on duty
  • Discounts in our food and beverage outlets
  • Access to our employee recognition and reward scheme


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