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Assistant General Manager
2 months ago
We are a leading provider of purpose-built student accommodation in the UK, with a portfolio of over 10,500 beds across 21 cities. Our mission is to create a unique living experience for students, where everyone feels they belong.
Job SummaryWe are seeking an experienced Assistant General Manager to join our team at Collegiate AC Ltd. As a key member of our residence team, you will be responsible for managing the residents and working closely with the General Manager to ensure a safe and engaging living environment.
Key Responsibilities- Work closely with the General Manager to motivate and support your team, ensuring excellent service to our residents.
- Support the General Manager and operational team in planning and forecasting occupancy and revenue generation.
- Manage the organization of internal and external events for prospective and current residents.
- Induct new employees to their roles and provide a point of escalation for employees dealing with enquiries about health & safety, building maintenance, invoicing, rent collection, and sales.
- Manage the process for responding to enquiries, undertaking viewings with potential residents, and completing follow-ups.
- Compile reports and manage administrative processes within the building, ensuring resident data is up-to-date and managed within GDPR guidelines.
- Administer the process of receiving payments, including managing and chasing rent arrears.
- Assist the General Manager with scheduling necessary PPM works in line with business demands and budgeted costs.
- Work closely with all departments to ensure excellent communication and be proactive in assisting other departments when required.
- Have a desire and ability to improve your own knowledge and abilities through ongoing training and undertake all mandatory online trainings as required.
- Work as part of a diverse team with colleagues from different viewpoints, cultures, and countries.
- Deputise for the General Manager in their absence.
We are looking for a professional and courteous individual with excellent communication skills, who can remain calm in difficult situations and inspire trust and commitment. The ideal candidate will have a good command of written and spoken English, be eligible to work in the UK, and have proven experience of leading and motivating larger teams.
Requirements- A good command of written and spoken English.
- Eligible to work in the UK.
- Proven experience of leading and motivating larger teams.
- IT literacy - intermediate user knowledge of Microsoft Office (including Outlook) and experience using internet portals.
- Knowledge of the ANUK code of standards.
- Knowledge of the local PBSA (Purpose Built Student Accommodation) market.
We expect all employees to work within our policies, procedures, and processes at all times. This includes, but is not limited to, our employment policies, health and safety policies, equal opportunities, data protection, compliance, and money laundering responsibilities.
Job TypeFull-time
Pay£35,000.00 per year
Schedule- Monday to Friday
In person
