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Estate Operations Manager
3 months ago
ESTATE OPERATIONS MANAGER
Location: Coniston, Cumbria
Contract: Permanent, Full Time
Salary: £30,420 - £32,420
Live in: Complimentary accommodation with all utilities covered, including meals, laundry services, and internet access.
Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to Work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support on Mental Health, Stress, Bereavement, Finances, Childcare and more | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses.
Role Overview:
As the Estate Operations Manager, you will oversee our country house, which features 34 rooms, serving as a tranquil getaway for up to 52 guests on guided or self-guided tours. Your primary focus will be on providing outstanding customer service. Your key responsibilities will include:
- Customer Service Excellence: Enhance guest satisfaction by managing all facets of customer service.
- Culinary Oversight: Direct the culinary operations, ensuring the kitchen team consistently delivers high-quality meals within budget.
- Front of House Management: Supervise the front of house staff, ensuring all guest areas and accommodations are maintained to the highest standards.
- Property Upkeep: Collaborate with maintenance teams to identify and address any repairs or aesthetic improvements needed for the property.
- Team Culture Promotion: Cultivate a positive team environment, recognizing its significance in achieving our operational goals.
- Collaboration with Central Support: Engage with central support teams including HR, Health & Safety, Finance, and Sales.
Candidate Profile:
We are interested in candidates who possess the following qualifications:
- A solid background in the Tourism or Hospitality sector. We welcome applications from individuals with experience as Hotel Managers, Country House Managers, or similar roles who can demonstrate a successful management history.
- Flexibility is essential due to the nature of the hospitality industry, requiring adaptability to varied working hours, including evenings and weekends.
About HF Holidays:
HF Holidays is a B Corp Certified British heritage brand with over a century of experience in organizing walking holidays across the UK, Europe, and beyond. Since 1913, we have been at the forefront of providing over 260 meticulously planned guided and self-guided walking tours across six continents and in 40 destinations worldwide. Our dedicated team of 500 operates remotely, from our Head Office and across our 16 country houses located in some of the UK's most cherished national parks.
Application Process:
To maintain a fair and impartial recruitment process, we encourage candidates to submit their CVs without personal identifying information. Successful candidates will be invited for an online or face-to-face interview with our House Manager.
Equity and Diversity:
We are committed to recruiting, employing, training, promoting, and compensating individuals based on their qualifications and abilities. As an equal opportunity employer, we do not discriminate against candidates based on any protected characteristics as outlined in the Equalities Act 2010 or any other legally protected characteristic. HF Holidays also provides reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws.
