Country House Operations Manager

2 weeks ago

Coniston, United Kingdom HF Holidays Full time
About the Role

We are seeking an experienced and dynamic Country House Assistant Manager to join our team at HF Holidays. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our country house.

Key Responsibilities
  • Support the House Manager in delivering an exceptional standard of customer service, ensuring every part of the house operates at the pinnacle of excellence.
  • Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas meet our brand standards.
  • Collaborate with the maintenance team to uphold the appearance of the garden, grounds, and overall Country House aesthetics to align with brand standards.
  • Foster a culture of teamwork and harmony, recognizing the crucial role it plays in the overall success of our house.
  • Work closely with the central HR team for recruitment, performance management, and conduct-related matters, as well as the central support operations team for Health and Safety, purchasing, stock management control, and reporting.
Requirements
  • A robust commercial background in the Tourism or Hospitality industry, with a track record of successful management within a hotel, country house, or similar establishment.
  • Exemplary customer service skills and the ability to excel as a team leader.
  • Flexibility is key, with the ability to adapt to varied working hours, particularly during evenings and weekends.
About HF Holidays

HF Holidays is a B Corp Certified British heritage brand with over 110 years of experience organizing walking holidays in the UK, Europe, and beyond. We put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors.

Our Application Process

We welcome candidates to submit their CVs without including personal identifying information, such as name, gender, age, race, religion, or any other factors that may reveal their identity. This practice aligns with our commitment to fostering equal opportunities for all applicants.

We recruit, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out under the Equalities Act 2010 or any other characteristic protected by law.

We are a Disability Confident Employer and operate the Guaranteed Interview Scheme to those candidates who meet our essential criteria. If you need to enquire about a reasonable adjustment, need assistance with completing the application process, or wish to be interviewed under the Guaranteed Interview scheme, please email recruitment@hfholidays.co.uk or call us on (0) 7918 652114.

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