Receptionist
2 months ago
About The Rossington Practice
We are a friendly and supportive team at The Rossington Practice, a training practice with around 8,000 registered patients. We are looking for a part-time Reception/Admin Assistant to join our team.
Job Summary
The successful candidate will be responsible for providing administrative support to our clinical team, including processing and coding documents, summarising records, and handling patient correspondence. They will also be responsible for maintaining accurate and up-to-date patient records, and providing excellent customer service to patients and visitors.
Main Responsibilities
- Receiving and processing hospital correspondence, including A&E and discharge summaries
- Reading and coding incoming mail, ensuring patient information is recorded accurately
- Filing scanned documents into patient electronic notes
- Auditing scanned documents to ensure they are eligible and in the correct patient records
- Providing general administrative support to the practice team, including answering phones and dealing with patient queries
- Assisting with the organisation of clinical rotas and ensuring all appointments are entered onto the clinical system
- Providing a positive and friendly image to patients and visitors, either in person or via the telephone
Person Specification
We are looking for a candidate with previous reception or customer care experience, and who is educated to O level/GCSE or CSE standard. A customer care or administration qualification or equivalent is desirable, as is previous experience in an NHS or healthcare setting.
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