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Client Services Manager

2 months ago


Bromsgrove, Worcestershire, United Kingdom William Martin Full time
About the Role

We are seeking a highly skilled Client Services Manager to join our team at William Martin. As a key member of our Client Services team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Build and maintain strong relationships with clients, providing proactive support and guidance.
  • Manage client accounts, ensuring timely and accurate processing of requests and orders.
  • Provide quotations and updates on service fees, ensuring transparency and clarity.
  • Collaborate with the Helpdesk to resolve client queries and issues.
  • Develop and maintain forecasting documentation, ensuring accurate fee pipelines.
  • Assist with invoice queries and report preparation, ensuring timely submission to clients.

Key Activities

As a Client Services Manager, you will be responsible for:

  • Administering client portfolio variations, ensuring accurate and up-to-date information.
  • Providing guidance and support to clients on the use of our bespoke web-based property risk management system, Meridian.
  • Developing and maintaining a deep understanding of client functionalities and requirements.

Personal Attributes

We are looking for a candidate with:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • High level of accuracy and attention to detail.
  • Proactive approach to problem-solving and client support.
  • Ability to prioritize tasks and manage multiple projects simultaneously.

What We Offer

As a valued member of our team, you will enjoy:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading provider of health and safety compliance solutions.

About Us

William Martin is a leading provider of health and safety compliance solutions, dedicated to helping businesses navigate the complexities of regulatory landscapes. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.