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Quality and Performance Improvement Officer

2 months ago

London, Greater London, United Kingdom Ministry of Justice Full time

Job Overview

This position involves being part of a dedicated team of 2 to 4 Quality and Performance Officers collaborating with specific Local Operational Units (LOUs) to ensure that performance metrics and delivery standards are met. The team's responsibilities encompass identifying local performance and quality challenges, as well as formulating a quality improvement strategy tailored to meet the division's requirements and the priorities of the Ministry of Justice.

Key Responsibilities

The role of the Quality and Performance Officer includes supporting Local Delivery Units (LDUs) in reaching their performance targets. This involves:

  • Ensuring LDUs operate in alignment with established national service delivery benchmarks and specifications.
  • Designing and implementing a quality enhancement program for the division.
  • Recognizing local performance and quality challenges while aligning with Ministry of Justice priorities.
  • Initiating improvement projects aimed at enhancing performance outcomes.

Collaborating with fellow Quality and Performance Officers to exchange best practices and optimize quality and performance improvements.

Responsibilities and Duties

The incumbent will be expected to undertake the following tasks:

Support for Service Delivery Quality Enhancement

  • Offer guidance for the effective implementation of practices across the LDU clusters.
  • Exhibit support for the organizational vision and strategies regarding quality enhancement within the LDUs.
  • Establish systems for evaluating and reviewing effective practices within the LDUs.
  • Facilitate practice development opportunities in partnership with training and organizational development units.
  • Foster a culture of innovation and continuous improvement.

Performance Management within LDUs

  • Assist in the performance management of LDUs within the division.
  • Identify performance improvement opportunities and analyze trends within the LDUs.
  • Support the execution of performance plans within the LDUs and assess their effectiveness.
  • Collaborate with Quality and Performance Officer colleagues to share effective practices and promote performance initiatives.

Quality Management

  • Promote ongoing quality improvement.
  • Implement best practice initiatives internally.
  • Oversee compliance with quality management systems.

Team Development and Partnership Collaboration

  • Establish and maintain effective working relationships with other teams and colleagues.
  • Prepare reports for management on contract performance and provide cost analysis as needed.
  • Share relevant information with colleagues as required.
  • Support a performance and quality-oriented organization.

Planning and Organization

  • Assist management in providing information for service level agreement review meetings concerning performance and suggest improvements.
  • Monitor the delivery of interventions by relevant organizations on behalf of the Ministry of Justice.
  • Share knowledge and best practices to enhance service delivery continuously.

Effective Communication

  • Provide information, feedback, and advice.
  • Influence and persuade stakeholders.
  • Engage in meetings utilizing appropriate skills and approaches.

Personal Performance Enhancement

  • Manage personal resources and professional development.

Utilizing Information for Decision-Making

  • Collaborate with staff to gather, compile, and analyze information, preparing reports as necessary.
  • Develop and use data to identify trends and recommend actions to maintain and enhance performance.
  • Adhere to systems for the secure exchange of sensitive information and data.

Promoting Diversity and Quality

  • Support a culture and systems that promote equality and value diversity.
  • Implement the diversity policies of the service and consult with the relevant units as necessary.

Project Management

  • Ensure an effective approach to project and process evaluation.
  • Manage a portfolio of complementary projects.
  • Enable others to undertake project management roles.
  • Maintain effective communication with project stakeholders.

The responsibilities outlined above reflect the current expectations of the role and are not intended to be exhaustive. The job holder may be required to accept reasonable adjustments and additional tasks of a similar nature as necessary.

Required Competencies

  • Adaptability and Improvement Orientation
  • Team Collaboration
  • Quality Service Management
  • Timely Delivery

Essential Experience

Proven experience in performance management, strong problem-solving skills including analytical and evaluative techniques, operational experience in a probationary context, and familiarity with quality systems and implementing quality improvement initiatives.

Technical Qualifications

NVQ Level 4 or equivalent in a relevant field (or appropriate practical experience).

Proficiency in Microsoft Office Suite: Word, Excel, Access, Outlook, and PowerPoint (or equivalent software).

Required Abilities

Demonstrated ability to maintain information and administrative systems, including databases.