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Food and Beverage Operations Supervisor
2 months ago
Position: Food & Beverage Supervisor
Salary: £30, plus Overtime
Type: Permanent
Department: Catering Services
Reporting To: Food & Beverage Manager
Job Family: Essential Support
Location: Central London
Working Hours: 9:15 AM - 5:30 PM, 36.25 hours per week
Annual Leave: Nominated days per year
About the OrganisationThe Institution of Civil Engineers is a prestigious organization known for its outstanding hospitality and culinary offerings. Our Catering Services department plays a crucial role in delivering exceptional food and beverage experiences to a diverse clientele.
Role OverviewWe are in search of a dedicated and skilled Food & Beverage Supervisor to join our dynamic team. This pivotal role involves overseeing the operational aspects of our catering services, including lunch service, room service, events, conferences, and meetings. You will be essential in maintaining the highest standards of service excellence while managing staff, food service, room setups, and logistics.
Key Responsibilities:- Lead the planning and execution of all logistical elements for catering outlets and events, ensuring a seamless customer experience.
- Conduct staff briefings, assign tasks, and cultivate a strong team environment to provide exceptional service.
- Establish and maintain strong relationships with clients, ensuring their needs are met and feedback is utilized to enhance future experiences.
- Contribute to cost management by overseeing budgets, monitoring equipment and stock levels, and optimizing resource allocation.
- Uphold the highest standards of food safety, hygiene, and allergen management.
- Act as the Incident Controller and Duty Manager during out-of-hours, ensuring the safety of the facility and its occupants.
The ideal candidate will be a highly motivated individual with strong leadership and organizational skills. We are looking for someone who possesses:
- A proven background in a supervisory capacity within the hospitality sector.
- Excellent customer service skills and a passion for delivering outstanding experiences.
- Strong communication and interpersonal abilities.
- The capability to work effectively under pressure and manage multiple tasks efficiently.
- A keen attention to detail and a commitment to quality.
- Proficiency in MS Word, Excel, and Outlook.
- Relevant qualifications in Hospitality/Catering Management (desirable) and a basic understanding of wines and spirits (desirable).
- Competitive salary with overtime opportunities.
- Generous holiday allowance plus public holidays.
- Contribution to a personal pension scheme.
- Annual allowance for wellbeing initiatives.
- Access to a 24-hour employee support line.
- Death in service benefit equivalent to one year's salary.
- Interest-free season ticket loan.
- Cycle to work scheme.
- Discounts on gym memberships.
Note: This job description is intended to provide a general overview of the role and is not exhaustive of all responsibilities and requirements.
