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Automotive Centre Manager
2 months ago
At the Institute of the Motor Industry. limited, we are seeking a highly skilled Centre Manager to lead our Service Centre in Farnborough. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the centre, ensuring that our customers receive exceptional service and that our team members are motivated and empowered to deliver their best.
The ideal candidate for this role will be a proactive and positive individual with a strong desire to deliver great customer service. You will be sales-driven, aiming to meet and exceed financial targets set for the centre, and will look to assist the team in continuing to build a strong reputation for our brand within the local area.
Key Responsibilities:
- Oversee the day-to-day operations of the Service Centre
- Lead and motivate a team of technicians and service advisors
- Develop and implement strategies to improve customer satisfaction and loyalty
- Manage and control centre costs and budgets
- Monitor and report on centre performance and progress towards targets
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
Supplemental Pay Types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
This is an exciting opportunity to join a dynamic and growing organisation, and to take on a challenging and rewarding role that will allow you to make a real difference in the lives of our customers and team members.
