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Field Service Technician

2 months ago

North Hinksey, United Kingdom Mase Consulting Ltd Full time
Position Overview

Are you passionate about hands-on engineering and eager to work with cutting-edge, intricate machinery? This esteemed technology provider is on the lookout for a versatile Service Engineer to enhance their service team.

Company Insights

This prominent analytical instrument provider has experienced steady growth over the last five years and is now expanding its UK service team due to an upcoming retirement. Renowned for exceptional service delivery and offering some of the most sophisticated benchtop and floor-standing equipment, they are committed to meeting customer needs with the utmost performance and quality standards.

Compensation and Benefits

* Competitive Salary: £42K - £48K

  • Overtime pay for hours exceeding 37.5 per week (1.5x or 2x rate)
  • Annual bonus equivalent to one month's salary
  • Hybrid company vehicle
  • Pension plan (6% employer / 3% employee, increasing with tenure)
  • BUPA healthcare coverage
* 25 days of annual leave plus public holidays (increasing with tenure)

  • Work Schedule: Monday to Friday


Role Responsibilities

As a Service Engineer, you will operate from a home office and primarily cover the southern regions of the UK, with occasional support required in other areas of the UK and Ireland.

Your key responsibilities will include:

  • Conducting 2-5 customer visits weekly due to the intricate nature of the equipment.
  • Performing new equipment installations, commissioning, and basic operator training for small groups, which may take 2-3 days for complex systems.
  • Engaging with major industry clients (15%) and academic institutions (85%), with potential for limited hospital client interactions as your expertise expands.
  • Decommissioning equipment for relocation purposes.
  • Carrying out routine service and calibration tasks, alongside reactive maintenance, including diagnosis and troubleshooting.
  • Working with high-value equipment ranging from £100K to £2M, encompassing both hardware and software components.
  • Completing service visit documentation.
  • Adhering to a service schedule of 2+ weeks.
  • Initial training will involve shadowing experienced engineers in the field.


Candidate Profile

The ideal candidate will have a minimum of 3-4 years of service engineering experience, preferably in a field-based role, with a solid foundation in both mechanical and electrical systems.

Experience with complex equipment is essential, which may include but is not limited to: Analytical Instruments, Optical Microscopes, Vision Inspection Systems, Laser Deposition, Photonics, Sample Preparation Equipment, Electron Microscopes, Vacuum Pumps, and various high-voltage systems.

We welcome applications from former RAF or military engineers seeking to transition into the private sector, provided they are adaptable and eager to develop their skills independently.

Strong communication skills and a commitment to exceptional customer service are critical.

A relevant engineering qualification (HNC, HND, Degree, or Apprenticeship) is required, along with a logical and methodical approach to troubleshooting and the flexibility to travel within the UK (approximately 40% of your time away from home, averaging 2 nights per week).

A valid UK driving license and the right to work in the UK are mandatory, as sponsorship is not available.