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Reception Team Leader

2 months ago

Poole, Poole, United Kingdom University Hospitals Dorset Full time
Job Summary

We are seeking a highly skilled and experienced individual to fill the role of Reception Team Leader at University Hospitals Dorset. As a key member of our team, you will be responsible for providing management and team leadership for the Reception/UTC Team.

Main Responsibilities
  • Provide management and team leadership for the Reception/UTC Team, ensuring reception areas are staffed appropriately by providing rota at least 3 months in advance.
  • Attend multi-disciplinary department meetings to assist in the provision of high-quality service and promotion of collaborative working relationships.
  • Provide advice and support to the Reception team at all times, including training and developing staff in all areas of reception.
  • Ensure that all patients' demographic details are accurate and meet the essential data quality guidelines.
  • Assist the Reception Manager in the day-to-day running of the Emergency and Urgent Treatment Centre Departments.
  • Work with the Reception Manager to ensure adequate Reception cover for the service.
  • Assist in implementing policy changes and ensure that all Receptionists always have a positive image at the front desk and afford courtesy to patients and staff.
Requirements
  • Good level of general education
  • Experience of clerical duties in an office/administration environment
  • Customer service experience
  • Experience in the use of IT/computer skills
  • Ability to respond to a range of people in a courteous and professional manner
  • Ability to understand and maintain confidentiality
Technical Skills
  • Competent in using Microsoft Office Software
  • Excellent communication skills in person, via telephone and written
  • Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
Personal Attributes
  • Methodical approach to organizing work, ability to prioritize
  • Ability to work and remain calm under pressure
  • Well-presented, professional behavior, settling and maintaining a high personal and professional standard that enables effective working relationships with others
Language Requirement
  • Able to speak English as necessary to undertake the role