Client Success Manager

3 weeks ago

London, Greater London, United Kingdom CFO Insights Full time
About CFO Insights

CFO Insights is Northern Europe's largest CFO forum, dedicated to connecting and developing CFOs, finance leaders, and innovators. Our mission is to address the issues of the future CFO and provide a platform for knowledge sharing and collaboration.

Job Description

We are seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for delivering exceptional service to our clients, from initial planning stages to event delivery.

Key Responsibilities:

  • Collaborate with internal teams to coordinate resources and deliver outstanding client experiences.
  • Serve as the primary point of contact for clients, providing support and guidance throughout the event planning process.
  • Maintain accurate records of client interactions, contracts, and agreements using our CRM system.
  • Provide daily support to sponsors, facilitating their registration through our internal management systems.
  • Develop and maintain an internal knowledge base, supporting the onboarding of new clients.

Requirements:

  • 2 years of experience in client management, account management, or customer success roles.
  • Proficiency in CRM software and Google Docs Editors suite.
  • Fast learning and competent with new systems.
  • UK work permit.
  • Bachelor's or master's degree with outstanding results.

What We Offer:

  • Attractive compensation package.
  • Travel opportunity: Join our conferences overseas.
  • Invaluable transferable skills - boost your interpersonal, organisation, and project management skills.
  • Gain new relationships with global industry leaders while growing your personal brand.

Work Arrangement:

We work from our office Monday to Friday, with flexible start dates.

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