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Implementation and Training Specialist

2 months ago

London, Greater London, United Kingdom Resilient Management Solutions Full time

Position:
Client-Focused Implementation Specialist

Work Arrangement:
London/Hybrid

Employment Type:
Permanent


We are collaborating exclusively with Resilient Management Solutions, a prominent IT consultancy and systems integration firm specializing in Credit & Asset Finance.

They deliver cutting-edge solutions and expertise to international enterprises, assisting their clients in effectively transforming their operations.

As a Client-Focused Implementation Specialist, you will be instrumental in providing outstanding software implementation services to asset finance organizations, major banking institutions, and financial entities throughout the UK.


Your duties will cover all stages of software implementation initiatives, concentrating on vendor solutions such as Alfa Systems, Ambit, Ekip, Miles, Cassiopae, and CALMS/CMS.


You will engage in thorough functional roles, which include gap analysis, process design, configuration, test support, change management, document management, reporting, and release management.

You will analyze client business needs and align them with the capabilities of software solutions.

  • Identifying and confirming any discrepancies along with solution proposals (e.g., workarounds or process modifications) and ensuring that any proposed solutions are feasible and within the agreed project scope.
  • Defining and validating customization requirements for software products based on agreed business definitions.
  • Creating specification documents, as necessary, for local development and ensuring that technical consultants have a clear understanding of these specifications.
  • Preparing and executing modeling, configuration, and delivering solutions.
  • Preparing and conducting functional tests to support User Acceptance Testing.
  • Facilitating user training, which includes designing, customizing, and updating training materials.
  • Assisting clients, ensuring your experience and expertise are available at critical stages of delivery to meet client needs and foster trusted partnerships.
  • A Bachelor's Degree in Finance, Computer Science, Engineering, Business, or equivalent professional experience is required.
  • Extensive experience in leasing or asset finance software implementation projects (Alfa Systems, Calms, Ambit, Cassiopae, APAK, Ekip, Miles).
  • Strong analytical and adaptability skills - technical knowledge is advantageous.
  • Familiarity with quality management tools (QC, Jira) and wikis (Confluence).
  • Experience working in an agile and dynamic environment, with cross-disciplinary and multicultural teams.
  • Language Proficiency: Fluent in English - Bilingual is a plus.