Director of Housing Services Lead

3 days ago


West Yorkshire, United Kingdom ACCENT GROUP Full time

About Accent Group

We're a leading organization dedicated to providing affordable, sustainable, and safe housing solutions. Our mission is to deliver exceptional customer experiences through customer-led services.

Job Overview

We're seeking a Director of Housing Services to lead our Housing Services teams. This is a pivotal leadership role, essential to delivering our strategic goal of Excellence Through Customer-Influenced Services and the Customer First Agenda.

About the Role

  • 35 hours per week
  • Permanent position

As our Director of Housing Services, you'll be responsible for leading the future development of our housing services. Your leadership will ensure that our customers receive a seamless, responsive, and cost-effective experience. You'll work closely with our teams to deliver the right services to existing and future customers.

Key Responsibilities

  • Lead the development of our housing services strategy
  • Collaborate with cross-functional teams to deliver customer-centric services
  • Ensure seamless customer experiences through effective service design
  • Develop and implement metrics to measure customer satisfaction

About You

We're looking for a seasoned leader with a passion for customer-centric services. You'll have a proven track record of delivering strategic goals and leading high-performing teams. Your expertise in housing services and customer experience will be invaluable in driving our mission forward.



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