Service Delivery Expert

4 days ago


Romford, Greater London, United Kingdom Jago Consultants Full time

About the Role

We are seeking a highly skilled Service Delivery Expert to join our team at Jago Consultants. As a Service Delivery Expert, you will play a crucial role in providing exceptional customer service and ensuring that our clients receive the highest level of service.

Key Responsibilities

  • Customer Interaction
    • Meet and greet customers in a friendly and courteous manner, establishing a positive relationship from the outset.
    • Provide exceptional customer service, including establishing customers' onward travel arrangements, updating customers on the status of their vehicle, and maintaining ongoing relationships with customers.
  • Product Knowledge
    • Maintain thorough product knowledge and stay up-to-date with the latest manufacturer-led training.
  • Administrative Tasks
    • Maintain good housekeeping standards and orderly administration of work.

Requirements

  • Qualifications and Experience
    • Previous experience in a similar role, preferably in the automotive industry.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Full driving license.

What We Offer

  • Competitive Salary
    • Basic salary: £27,000
    • Overtime: £35,000
  • Benefits
    • Monday to Friday, 8am to 6pm, and alternative Saturdays.

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