Service Delivery Expert
4 days ago
About the Role
We are seeking a highly skilled Service Delivery Expert to join our team at Jago Consultants. As a Service Delivery Expert, you will play a crucial role in providing exceptional customer service and ensuring that our clients receive the highest level of service.
Key Responsibilities
- Customer Interaction
- Meet and greet customers in a friendly and courteous manner, establishing a positive relationship from the outset.
- Provide exceptional customer service, including establishing customers' onward travel arrangements, updating customers on the status of their vehicle, and maintaining ongoing relationships with customers.
- Product Knowledge
- Maintain thorough product knowledge and stay up-to-date with the latest manufacturer-led training.
- Administrative Tasks
- Maintain good housekeeping standards and orderly administration of work.
Requirements
- Qualifications and Experience
- Previous experience in a similar role, preferably in the automotive industry.
- Skills and Abilities
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Full driving license.
What We Offer
- Competitive Salary
- Basic salary: £27,000
- Overtime: £35,000
- Benefits
- Monday to Friday, 8am to 6pm, and alternative Saturdays.
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