Current jobs related to Customer Experience: Program Manager - London, Greater London - Personio

  • Senior Program Manager

    2 weeks ago

    London, Greater London, United Kingdom Amazon TA Full time

    About the RoleWe are seeking an exceptional Senior Program Manager to join our Amazon Robotics – Mechatronics & Sustainable Packaging (MSP) Team. As a key member of our team, you will be responsible for developing, implementing, and improving customer experience through managing multiple initiatives as a program for one or multiple of our organization's...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Shop Customer Experience Program Manager

    3 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About the TeamThis role sits within the EMEA E-Commerce Governance and Experience team, responsible for ensuring our marketplace is engaging, safe, and trustworthy for users, sellers, and creators.We put the customer at the heart of our business, working on policies, rules, products, and systems to deliver a best-in-class customer experience.About the...

  • Shop Customer Experience Program Manager

    3 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About the TeamThis role sits within the EMEA E-Commerce Governance and Experience team.This team is responsible for ensuring our marketplace is engaging, safe and trustworthy for not only users, but also sellers and creators.We put the customer at the heart of our business and work on policies, rules, products and systems to ensure a best in class customer...

  • Airport Maintenance Technician

    2 weeks ago

    London, Greater London, United Kingdom Program Manager, EMEAAPAC Full time

    Job SummaryAs an Engineering Technician at MAG, you will play a crucial role in ensuring the smooth operation of our airport's infrastructure. Your primary responsibility will be to undertake planned or reactive maintenance work, ensuring maximum serviceability that meets agreed Service Level Agreements (SLAs).Key ResponsibilitiesInspecting assets that are...

  • Program Manager

    4 weeks ago

    London, Greater London, United Kingdom Eutelsat Communications SA Full time

    Lead Customer Project ManagerJoin Eutelsat Communications SA, a global leader in satellite communications, and be part of a new era in connectivity.We provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, and offering wholesale broadband Internet access services.Key Responsibilities:Oversee the execution of...

  • Program Manager

    4 weeks ago

    London, Greater London, United Kingdom Eutelsat Communications SA Full time

    Lead Customer Project ManagerJoin Eutelsat Communications SA, a global leader in satellite communications, and be part of a new era in connectivity.We provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, and offering wholesale broadband Internet access services.Key Responsibilities:Oversee the execution of...

  • Shop Customer Experience Program Manager

    4 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About the RoleTikTok is seeking a data-driven customer experience program manager to join our growing EMEA team. In this role, you will work with colleagues across TikTok Shop to help identify problems and opportunities to improve the customer after-sales experience.Key ResponsibilitiesOwn end-to-end customer aftersales journeys, including returns, refunds,...

  • Shop Customer Experience Program Manager

    4 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About the RoleTikTok is seeking a data-driven customer experience program manager to join our growing EMEA team. In this role, you will work with colleagues across TikTok Shop to help identify problems and opportunities to improve the customer after-sales experience.Key ResponsibilitiesOwn end-to-end customer aftersales journeys, including returns, refunds,...

  • Senior Program Manager

    3 weeks ago

    London, Greater London, United Kingdom Amazon UK Services Ltd. - A10 Full time

    Job Title: Senior Program Manager - EU Customer ExperienceAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in Europe. The successful candidate will be a key member of the European Customer Service team, responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will...

  • Senior Program Manager

    2 months ago

    London, Greater London, United Kingdom Amazon UK Services Ltd. - A10 Full time

    Job Title: Senior Program Manager - EU Customer ExperienceAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team. The successful candidate will be a key member of the European Customer Service team.Job Summary:We are looking for a highly skilled Program Manager to lead a high-visibility Customer Service Voice...

  • Senior Program Manager

    2 months ago

    London, Greater London, United Kingdom Amazon UK Services Ltd. - A10 Full time

    Job Title: Senior Program Manager - EU Customer ExperienceAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team. The successful candidate will be a key member of the European Customer Service team.Job Summary:We are looking for a highly skilled Program Manager to lead a high-visibility Customer Service Voice...

  • Senior Program Manager

    4 weeks ago

    London, Greater London, United Kingdom Amazon UK Services Ltd. - A10 Full time

    Job Title: Senior Program Manager - EU Customer ExperienceAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team. The successful candidate will be a key member of the European Customer Service team.Job Summary:We are looking for a highly skilled Program Manager to drive a high-visibility Customer Service Voice...

  • Senior Program Manager

    4 weeks ago

    London, Greater London, United Kingdom Amazon UK Services Ltd. - A10 Full time

    Job Title: Senior Program Manager - EU Customer ExperienceAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team. The successful candidate will be a key member of the European Customer Service team.Job Summary:We are looking for a highly skilled Program Manager to drive a high-visibility Customer Service Voice...

  • Senior Program Manager

    1 month ago

    London, Greater London, United Kingdom Amazon UK Services Ltd. - A10 Full time

    Job Title: Senior Program Manager - EU Customer ExperienceAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in the European region. The successful candidate will be a key member of the European Customer Service team, responsible for driving a high-visibility Customer Service Voice of Customers (VOC)...

  • Senior Program Manager

    1 month ago

    London, Greater London, United Kingdom Amazon UK Services Ltd. - A10 Full time

    Job Title: Senior Program Manager - EU Customer ExperienceAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in the European region. The successful candidate will be a key member of the European Customer Service team, responsible for driving a high-visibility Customer Service Voice of Customers (VOC)...

  • Senior Program Manager

    3 weeks ago

    London, Greater London, United Kingdom Amazon UK Services Ltd. - A10 Full time

    Job Title: Senior Program Manager - EU Customer ExperienceAbout the Role:Amazon UK Services Ltd. - A10 is seeking an experienced Senior Program Manager to join our European Customer Service team. As a key member of the team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the...

Customer Experience: Program Manager

2 months ago

London, Greater London, United Kingdom Personio Full time

About the Role

This position can be office-based (hybrid) in one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK.

As a Program Manager within the Customer Experience Strategy & Operations (CXSO) team, you will develop, organize, and coordinate inter-connected projects within our organization, with an overall goal of improving the customer experience while using the product and interacting with Personio from the post-sales perspective.

You will be responsible for owning a program of work selected from a pipeline of priorities within the CX organization. You will craft a situation analysis to provide a common and foundational understanding of the problem(s) to solve, develop an operating plan for your program of assignment, create and manage program KPIs, and project-manage all ongoing program activities.

Key Responsibilities

  • You are responsible for strategic and operational enablement related to your customer programs and/or projects of ownership, including creation of project plans; development of deadlines, budgets, and workstreams; application of change, risk, and resource management; design of process flows and components needed for program/project execution; and management of centralized communication with all operational and strategic stakeholders.
  • You coordinate internal and external teams and departments to execute projects within each program.
  • You work cross-functionally to implement, measure, and refine elements of your program.
  • You develop the right metrics to understand the impact and success of the projects within your ownership.
  • You develop regular data analysis and reporting to track progress against KPIs.
  • You share your findings and analyses with CX leadership and relevant cross-functional stakeholders.
  • You establish yourself as a data-driven customer advocate.

Requirements

  • You have a degree with a focus on Business Information/Business Administration/Program Management/Informatics or a corresponding field, ideally with a technical focus or data focus.
  • You have at least 5 years of relevant data analysis and/or program management experience, ideally in the B2B/SaaS service environment.
  • You are a team player but also assertive, resilient, and very motivated.
  • You have high quality standards for your own work and communicate problems at an early stage.
  • You demonstrate logical and analytical thinking in combination with a high degree of data quality.
  • You have a very good written expression and strong communication skills in English.
  • You have the ability to make complex matters accessible to different stakeholders.