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Customer Experience Specialist
2 months ago
About Dreams Ltd:
Dreams Ltd is a leading bed retailer in the UK, known for its high-quality products and exceptional customer service. As a Retail Sales Assistant, you will play a vital role in helping customers find their perfect bed and ensuring they have an exceptional shopping experience.
Key Responsibilities:
- Provide exceptional customer service, answering questions and offering advice on our products.
- Work closely with customers to understand their needs and preferences, using our market-leading sleep technology to find the perfect mattress for them.
- Maintain a high level of product knowledge, staying up-to-date on new products and features.
- Contribute to a positive and inclusive store environment, working collaboratively with colleagues to achieve sales targets and provide an exceptional customer experience.
- Participate in visual merchandising and store displays, ensuring the store looks its absolute best at all times.
What We Offer:
- Competitive salary and uncapped commission scheme, with opportunities to earn extra income during peak periods.
- Discounts on Dreams products and other brands, including restaurants, holidays, and shopping.
- Opportunities for career development and progression, with a comprehensive induction program and ongoing training.
- A positive and supportive work environment, with a focus on employee wellbeing and work-life balance.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- A positive and motivated attitude, with a willingness to learn and take on new challenges.
- Ability to work flexibly, including weekends and bank holidays, with a commitment to working 25 hours per week.
