Current jobs related to Financial Complaints Resolution Specialist - Norwich, Norfolk - Anglian Home Improvements
-
Complaints Resolution Specialist
3 weeks ago
Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.The ideal candidate will have previous experience in a...
-
Complaints Resolution Specialist
3 weeks ago
Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.The ideal candidate will have previous experience in a...
-
Complaints Resolution Specialist
1 month ago
Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.Key Responsibilities:Investigate complaints thoroughly,...
-
Complaints Resolution Specialist
1 month ago
Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.Key Responsibilities:Investigate complaints thoroughly,...
-
Complaints Resolution Specialist
1 month ago
Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.Key Responsibilities:Investigate complaints thoroughly,...
-
Complaints Resolution Specialist
1 month ago
Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.Key Responsibilities:Investigate complaints thoroughly,...
-
Complaints Resolution Specialist
3 weeks ago
Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager Job DescriptionEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.The ideal candidate will have previous...
-
Complaints Resolution Specialist
3 weeks ago
Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager Job DescriptionEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.The ideal candidate will have previous...
-
Complaints Resolution Specialist
2 weeks ago
Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring a high level of customer satisfaction and maintaining the company's reputation for excellence.Key...
-
Complaints Resolution Manager
2 months ago
Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeJob Summary:Employment Specialists Ltd is seeking a highly skilled Complaints Resolution Manager to join our team. As a key member of our Central Assurance Department, you will play a vital role in supporting our Group Companies and driving customer satisfaction.Key Responsibilities:Manage and resolve customer complaints in a timely and professional manner,...
-
Complaints Resolution Manager
4 weeks ago
Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeJob Summary:Employment Specialists Ltd is seeking a highly skilled Complaints Resolution Manager to join our team. As a key member of our Central Assurance Department, you will play a vital role in supporting our Group Companies and driving customer satisfaction.Key Responsibilities:Manage and resolve customer complaints in a timely and professional manner,...
-
Complaints Resolution Specialist
1 month ago
Norwich, Norfolk, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our team as a Complaints Resolution Specialist. This is an exciting opportunity to make a positive impact on the lives of patients and their families by ensuring that their complaints are handled in a timely and appropriate manner.The successful candidate will be responsible for...
-
Complaints Resolution Specialist
1 month ago
Norwich, Norfolk, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our team as a Complaints Resolution Specialist. This is an exciting opportunity to make a positive impact on the lives of patients and their families by ensuring that their complaints are handled in a timely and appropriate manner.The successful candidate will be responsible for...
-
Complaints Resolution Specialist
3 weeks ago
Norwich, Norfolk, United Kingdom Mr Clutch Autocentres Full timeJoin Mr Clutch Autocentres, a leading national Autocentre network, as a Complaints Manager. We offer a competitive salary, excellent bonus structure, and career development opportunities. As a Complaints Manager, you will be responsible for promoting and maintaining the Company image, acting as a brand ambassador. You will also be expected to maximise volume...
-
Complaints Resolution Specialist
3 weeks ago
Norwich, Norfolk, United Kingdom Mr Clutch Autocentres Full timeJoin Mr Clutch Autocentres, a leading national Autocentre network, as a Complaints Manager. We offer a competitive salary, excellent bonus structure, and career development opportunities. As a Complaints Manager, you will be responsible for promoting and maintaining the Company image, acting as a brand ambassador. You will also be expected to maximise volume...
-
Complaints Resolution Specialist
3 weeks ago
Norwich, Norfolk, United Kingdom Mr Clutch Autocentres Full timeJob Title: Complaints ManagerWe are seeking a skilled Complaints Manager to join our team at Mr Clutch Autocentres. As a Complaints Manager, you will play a crucial role in promoting and maintaining our company image, acting as a brand ambassador and ensuring that our customers receive excellent service.Key Responsibilities:Maximise volume to ensure profit...
-
Complaints Resolution Specialist
3 weeks ago
Norwich, Norfolk, United Kingdom Mr Clutch Autocentres Full timeJob Title: Complaints ManagerWe are seeking a skilled Complaints Manager to join our team at Mr Clutch Autocentres. As a Complaints Manager, you will play a crucial role in promoting and maintaining our company image, acting as a brand ambassador and ensuring that our customers receive excellent service.Key Responsibilities:Maximise volume to ensure profit...
-
Complaints Resolution Specialist
1 month ago
Norwich, Norfolk, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our team as a Complaints Manager. The successful candidate will be responsible for managing complaints and patient enquiries in a timely and appropriate manner, ensuring that patients receive a high-quality service.The ideal candidate will have significant experience of managing...
-
Complaints Resolution Specialist
1 month ago
Norwich, Norfolk, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our team as a Complaints Manager. The successful candidate will be responsible for managing complaints and patient enquiries in a timely and appropriate manner, ensuring that patients receive a high-quality service.The ideal candidate will have significant experience of managing...
-
Claims Resolution Specialist
2 weeks ago
Norwich, Norfolk, United Kingdom Verisk Full timeWe are seeking a Claims Resolution Specialist to join our team at Verisk. As a Motor Claims Handler, you will be responsible for investigating claims and determining liability. Your primary goal will be to minimize the financial impact on our customers while ensuring they receive fair compensation.Key Responsibilities:Investigate claims and gather evidence...
Financial Complaints Resolution Specialist
2 months ago
Job Title: Financial Complaints Resolution Specialist
Company: Anglian Home Improvements
Job Type: Full-time
Location: Remote (with occasional on-site visits)
About the Role:
We are seeking a highly skilled Financial Complaints Resolution Specialist to join our team. As a key member of our legal department, you will be responsible for managing and resolving customer complaints related to financial products and services.
Key Responsibilities:
- Complaint Resolution: Manage and resolve customer complaints in a fair and timely manner, ensuring a high level of customer satisfaction.
- Investigation: Conduct thorough investigations by gathering and analysing relevant data, liaising with internal teams, and reviewing transaction records.
- Customer Communication: Provide clear and concise explanations to customers about the resolution process and outcomes.
- Regulatory Compliance: Ensure all complaint handling processes comply with industry regulations, relevant legislation, and company policies.
- Reporting: Prepare detailed reports and maintain accurate records of complaints and resolutions.
- Continuous Improvement: Analyse complaint trends and provide feedback to improve products, services, and internal processes.
Requirements:
- Experience: Experience or skills in a complaints handling role within the financial services industry.
- Qualifications: 2.1 or 2.2 degree or equivalent.
- Knowledge: Strong understanding of financial products, debt recovery, case management services, and relevant regulations.
- Skills: Excellent communication, problem-solving, and analytical skills. Ability to handle sensitive situations with empathy and professionalism.
- Attention to Detail: Ability to meticulously document complaints and actions taken.
- Team Player: Ability to collaborate with various departments to resolve issues effectively.
Benefits:
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Holiday Entitlement: 31 days holiday, increasing to 33 days after 2 years of service, plus your birthday off.
- Paid Time Off: Paid time off annually to volunteer.
- Comprehensive Health and Well-being Benefits: Comprehensive health and well-being benefits, including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships, and free access to mental health first aiders.
- Discounted Group Scheme: Heavily discounted group discount scheme on all products.
- Group Perks and Freebies: Group perks and freebies on days out, cinema, theatre, eating in and out, mobile phones, a new car, food shopping, and most major high street retailers.
- Opportunity for Career Development: Opportunity to work with a forward-thinking and supportive team, with career development and continuous learning opportunities.
