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Content Developer

2 months ago

London, Greater London, United Kingdom Amazon UK Services Ltd. - A10 Full time
{"title": "Content Developer", "description": "Job Summary

We are seeking a highly skilled Content Developer to join our European Customer Service Support team. As a Content Developer, you will be responsible for creating and maintaining customer-facing and internal documentation, including online Help pages and internal SOPs for Customer Service Associates.

You will work closely with multiple teams and marketplaces to align on content strategy and execution planning, and will have the opportunity to identify opportunities to improve content development processes.

The ideal candidate will have experience with writing, content quality review or testing, and will have the ability to understand and clearly document various processes.

Key responsibilities include writing, modifying, updating and publishing content for our internal and external customers, adhering to the content style guide and authoring standards, and learning to use DITA XML content models and authoring and publishing XML topics in the Content Management System (CMS).

Responsibilities
  • Write, modify, update and publish content for our internal and external customers
  • Adhere to the content style guide and authoring standards
  • Learn to use DITA XML content models and authoring and publishing XML topics in the Content Management System (CMS)
  • Manage several projects simultaneously in a fast-paced environment
  • Collaborate with multiple teams and several marketplaces to gain alignment on content strategy and execution planning
  • Identify opportunities to improve content development processes
Requirements
  • Full proficiency in Swedish (native level)
  • Fluent English speaker
  • Content management experience within the tech writing, web, localization or content industry
  • Experience working in environments that require constant change with flexibility and business acumen
  • Experience working with global stakeholders on complex changes
  • Planning, communication and time management skills
Preferred Qualifications
  • Previous experience with web publishing tools/CMS and the ability to learn our in-house tools quickly
  • Localization experience with a proven track record for delivering projects within scope, time and quality
  • Experience with CAT tools
  • Basic XML and/or DITA skills
", "lang_code": "en"}