AV Technical Service Desk Supervisor

2 weeks ago


Beaconsfield, United Kingdom Alecto Recruitment Full time
Job Title: AV Technical Service Desk Supervisor

Our client, a leading provider of Audio-Visual (AV) solutions, is seeking an experienced and dynamic AV Technical Service Desk Supervisor to lead their AV Service Desk team. This role is pivotal in ensuring that their clients receive outstanding technical support for their AV systems, both in Commercial and Residential settings.

Key Responsibilities:
  • Team Leadership & Management: Supervise, mentor, and develop a team of Service Desk Technicians, ensuring they have the skills and resources needed to perform their roles effectively.
  • Technical Support: Provide remote technical support to clients, diagnosing and resolving AV system issues across a broad range of platforms, including Crestron, Dante, Biamp, Polycom, and others.
  • IT and Networking Support: Apply strong IT and networking skills to resolve issues related to networked AV systems, including IP addressing, VLAN configuration, and troubleshooting network-related AV problems.
  • Customer Service & Relationship Management: Act as an escalation point for complex or high-priority customer issues, ensuring a prompt and effective resolution.
  • Process Improvement: Analyse support ticket trends and identify areas for process improvement to enhance efficiency and service quality.
Requirements:
  • Technical Skills: Strong technical knowledge and hands-on experience with a broad range of AV systems, including Crestron, Dante, Biamp, Polycom, and similar platforms.
  • Experience: Proven experience in a supervisory role within a technical service desk environment, preferably within the AV industry.
  • Interpersonal Skills: Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical clients.
Package:

Salary £45,000 to £60,000 (depending on experience), further training and certifications available, future progression opportunities, and discretionary annual bonus.



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