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IT Support Specialist

3 months ago

Sittingbourne, Kent, United Kingdom Southern Housing Full time
Service Desk Analyst

As a pivotal member of our organization, the Service Desk Analyst will be responsible for delivering exceptional technology assistance to both internal staff and external clients. This position is a full-time, permanent role that supports a flexible working environment.

Key Responsibilities:
  • Address and manage support inquiries in accordance with established protocols
  • Facilitate solutions for technical issues and escalate unresolved matters as necessary
  • Keep precise documentation of all support activities undertaken
  • Provide initial technology support to employees, board members, and external partners
Qualifications:
  • Strong knowledge of Office365 applications
  • Experience in customer service roles
  • Valid UK Driving Licence (Manual)
  • Capability to work autonomously and handle pressure effectively
  • Proven track record in complex problem-solving and escalation processes

This position necessitates a minimum of three days in the office each week. Candidates are encouraged to provide specific examples in their supporting statements that align with the outlined requirements.

Southern Housing is dedicated to delivering safe, secure, and affordable housing solutions throughout the UK. By working with us, you will have the opportunity to contribute positively to the community while enjoying a comprehensive benefits package that includes pension plans, life insurance, healthcare options, and more.

About Southern Housing:

At Southern Housing, we prioritize diversity and inclusion, fostering a workplace where every individual is acknowledged and appreciated for their distinct contributions. We invite you to be part of our commitment to building a diverse and inclusive culture.