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Production Support Specialist

2 months ago

Walsall, Walsall, United Kingdom Corpay Full time

About the Role

As a Production Support Analyst at Corpay, you will play a critical role in ensuring the smooth operation of our technology function. Your primary responsibility will be to deliver effective support to both internal and external clients, utilizing the GFN fuel card processing platform.

Key Responsibilities

  • Investigate and verify software issues raised by clients, prioritizing against business requirements, planned future development, and available resources.
  • Ensure high-priority issues are progressed effectively, and production is running as expected, with issues found and fixed promptly.
  • Respond to alerts, handling them efficiently to remove or reduce business impact.
  • Carry out routine and regular checks to detect issues before they impact business, ensuring checks are effective and identifying areas that need further monitoring.
  • Support the organization's core applications.
  • Work within Corpay's IT organization, supporting both internal and external client production systems.

Requirements

  • An analytical mind, capable of problem-solving, multi-tasking, and identifying opportunities for improvement.
  • Ability to communicate technical information in a non-technical language to users.
  • Experience in a busy environment where it is necessary to prioritize a range of different tasks.
  • Good experience of using SQL, able to run and create queries.
  • A quick learner with an enquiring mindset, willing to learn new skills and products.
  • Excellent personal and interpersonal communication skills to interact with a variety of individuals, including building strong relationships with other departments.
  • The ability to work under pressure.
  • Good communication skills, oral and written.
  • Ability to communicate technical information in a non-technical language to users.

What We Offer

  • Free on-site parking.
  • Hybrid working arrangement, with 3 days a week in the office.
  • Excellent progression opportunities.
  • 4x life insurance.
  • Pension scheme with 5% employer contribution.
  • Private healthcare.
  • 25 days holiday (plus holiday buy/sell).
  • Access to benefits portal – Perk Box.
  • Access to LinkedIn learning.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation. We are dedicated to promoting diversity and eliminating discrimination in the workplace, and we seek to ensure that all employees and job applicants are given equal opportunities.