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Patient Services Coordinator
2 months ago
Position Overview
The Patient Services Coordinator plays a vital role in ensuring smooth communication between patients and healthcare professionals. This position involves a variety of responsibilities aimed at enhancing patient experience and operational efficiency.
Key Responsibilities
- Respond to patient inquiries through various channels, including telephone and electronic communication.
- Direct inquiries from healthcare professionals to the appropriate clinical teams.
- Schedule patient appointments with the relevant clinicians.
- Manage prescription requests and ensure they are processed accurately.
- Handle patient registration requests efficiently.
- Utilize the clinical management system effectively.
- Participate in the opening and closing procedures of the practice as part of a collaborative team.
Essential Qualifications
- Demonstrated experience in customer service or public-facing roles.
- Commitment to ongoing professional development.
- Ability to work effectively within a dynamic team environment.
Desirable Qualifications
- Experience in a primary healthcare setting.
- Familiarity with operations in a general practice environment.
Educational Requirements
- Essential: GCSE qualifications in English and Mathematics.
- Desirable: Previous experience in a general practice and knowledge of clinical systems.
About Stretton Medical Centre
Stretton Medical Centre is dedicated to providing high-quality healthcare services. Our team comprises various healthcare professionals, including GPs, nurses, and allied health practitioners, all working together to deliver comprehensive care to our patients.
