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Customer Service Manager

2 months ago


Borehamwood, United Kingdom Ritz Recruitment Limited Full time

About the Role:

This is a dynamic and challenging position within Ritz Recruitment Limited, where you will play a key role in supporting the customer services team. As a Customer Response Manager, you will be responsible for ensuring that all queries from central services teams are tracked and prioritized.

Key Responsibilities:

  • Provide day-to-day management and oversight of customer service helpdesk activities, including delegating tasks as needed.
  • Promptly respond to customer queries via email and telephone, providing timely and effective solutions.
  • Assist teams as a central helpdesk by answering phone calls and emails, escalating serious complaints or issues when necessary.
  • Raise purchase orders as requested by departments, utilizing internal ticketing software to assign jobs to relevant asset administrators or in-house engineers.
  • Support other teams within the organization, including GP Supplies, by assisting with order management and distribution of supplies.

Requirements:

  • Previous experience managing a team, with a strong background in customer service.
  • Excellent organizational skills, with the ability to work accurately, neatly, and efficiently.
  • Basic keyboard skills and familiarity with Microsoft Office Suite.
  • Maintain client confidentiality at all times.

About Us:

Ritz Recruitment Limited is a leading private healthcare organization, committed to delivering exceptional patient care and service. We are seeking a highly motivated and experienced individual to join our team as a Customer Response Manager.