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Hospitality Team Member

2 months ago

Edinburgh, Edinburgh, United Kingdom Chartwells - Independent Full time
About the Role

We are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Chartwells - Independent. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our business.

Key Responsibilities
  • Food Preparation and Presentation

You will be responsible for preparing high-quality food that meets the expectations of our clients and customers. This will involve working efficiently and effectively to ensure that food is prepared to a high standard and presented in an attractive manner.

Customer Service and Engagement

You will be the face of our business and will be responsible for providing excellent customer service to our clients and customers. This will involve being friendly, approachable, and responsive to their needs, as well as being proactive in identifying and resolving any issues that may arise.

Teamwork and Collaboration

You will work closely with our team to ensure that we are delivering a high-quality service to our clients and customers. This will involve being a team player, communicating effectively, and being flexible and adaptable in your approach.

Health and Safety

You will be responsible for ensuring that you and your colleagues are working in a safe and healthy environment. This will involve following all health and safety procedures and protocols, as well as reporting any incidents or near misses to your manager.

Requirements
  • Enthusiastic and Motivated

You will be a highly motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences.

Excellent Communication Skills

You will have excellent communication skills, both written and verbal, and be able to communicate effectively with colleagues, clients, and customers.

Ability to Work Under Pressure

You will be able to work under pressure and manage multiple tasks and priorities in a fast-paced environment.

Flexibility and Adaptability

You will be flexible and adaptable in your approach and able to work a variety of shifts, including weekends and bank holidays.

What We Offer
  • Competitive Pay and Benefits

We offer a competitive salary and a range of benefits, including a contributory pension scheme and access to exclusive discounts and rewards.

Opportunities for Career Development

We are committed to helping our employees develop their careers and offer a range of training and development opportunities to support your growth and success.

A Positive and Supportive Work Environment

We pride ourselves on creating a positive and supportive work environment that values and respects our employees.