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Safeguarding and Wellbeing Officer
2 months ago
About the Role
Mears Group PLC is seeking a dedicated and compassionate Resident Welfare Officer to join our team. As a key member of our frontline delivery team, you will play a vital role in providing accommodation and support services to vulnerable clients, ensuring their well-being and safety.
Key Responsibilities
- Deliver Welfare and Support Services: Provide tailored support to clients, ensuring a culturally aware and sensitive approach to meet individual needs.
- Contractual Compliance and Performance: Ensure full compliance with contractual requirements and deliver successful outcomes for all Key Performance Indicators and service delivery targets.
- Safeguarding and Risk Management: Manage and mitigate service user well-being risk and escalation in line with policy and procedure.
- Boundary Management and Resilience: Maintain professional boundaries and be resilient to ensure a well-defined service is provided to meet client needs.
- Collaboration and Reporting: Work collaboratively with Housing Managers to deliver a seamless service and provide performance and service reporting as requested by line manager.
Requirements
- Experience and Skills: Demonstrable experience of working in a similar role with safeguarding and risk management experience, as well as experience working with vulnerable and diverse client groups.
- Personal Qualities: Supportive, trustworthy, good listener, approachable, empathetic, patient, open, and able to think on your feet with a strong desire to help others.
- Education and Certifications: Educated to GCSE Level C or Equivalent in Maths & English.
- Driving License and Computer Literacy: Full UK Clean Driving License and accurate data entry and good computer literacy.
Benefits
- Annual Leave and Bank Holidays: 25 days annual leave plus bank holidays.
- Mears Fun Day: Annual Mears Fun Day organized as a massive thank you from the Executive team for all the hard work.
- Volunteering Leave: Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff Perks: Discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family Friendly Policies: Mears Group PLC is a Disability Confident employer and recognizes our people as our greatest asset.
