Customer Experience Specialist

1 month ago


Nottingham, Nottingham, United Kingdom DFS Full time
About the Role

We're seeking a friendly and approachable Retail Sales Advisor to join our team at DFS. As a key member of our store team, you'll play a vital role in creating a warm and welcoming environment for our customers, helping them find the perfect furniture for their homes.

Key Responsibilities
  • Provide exceptional customer service, building strong relationships with customers and delivering expert advice to help them find the right products.
  • Stay up-to-date with product knowledge, using your passion for great service to drive sales and exceed customer expectations.
  • Work collaboratively with the team to achieve sales targets, maintaining a high level of store presentation and ensuring a seamless customer experience.
  • Offer honest and transparent advice, ensuring customers feel confident in their purchasing decisions.
  • Process transactions accurately, handling customer queries and concerns with a positive attitude.
  • Contribute to a positive and inclusive store culture, promoting a sense of belonging and teamwork among colleagues.
What We Offer
  • A competitive salary and bonus scheme, with opportunities for career progression and development.
  • A comprehensive training program, equipping you with the skills and knowledge to succeed in your role.
  • A range of benefits, including discounts on DFS products, flexible working arrangements, and access to employee assistance programs.
  • A dynamic and supportive work environment, with opportunities to work with a diverse and inclusive team.
Requirements

We're looking for someone who is passionate about delivering exceptional customer service, has a strong work ethic, and is able to work effectively as part of a team. If you're a motivated and enthusiastic individual who is eager to learn and grow with our company, we'd love to hear from you.



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