Retail Store Supervisor

1 day ago

Windsor, Windsor and Maidenhead, United Kingdom Cambridge Satchel Full time
Job Overview

Cambridge Satchel is seeking a highly motivated and experienced Retail Store Supervisor to join our team at our brand-new store in Royal Windsor Station. As a key member of our store team, you will be responsible for overseeing daily operations, managing staff, ensuring quality control, and optimizing processes to meet production goals.

Key Responsibilities

  • Support the Store Manager in driving sales and maximizing opportunities in the store while working together to meet targets.
  • Inspire the team to deliver a high standard of customer service, ensuring that every customer receives the best possible experience during their visit.
  • Working within a team, you will be accountable for supporting all members, training colleagues, and keeping within company guidelines and procedures.
  • Provide excellent service in store, making sure that it is delivered from every member of staff.
  • Understand store targets and strive to exceed them on each week and month.
  • Communicate targets and key information to the team, making sure that the management message is received by all staff through daily briefs and updates.
  • Manage the team to keep a high performance through individual and store sales in the Store Manager's absence.
  • Support and challenge the team to keep building customer relations and deliver perfect service.
  • Build relationships within the team and throughout the company.
  • Inspire teamwork and motivate staff to ensure good morale.
  • Lead by example, ensuring the team are brand ambassadors.
  • Assist with store reports and provide analysis of sales and customers.
  • Maintain confidentiality of financial reports, targets, and product.
  • Identify key lines and use VM guides to ensure maximized sales opportunities.
  • Maintain high standards on the floor at all times.
  • Keep the store at its most commercial, appropriate to the guidelines.
  • Deal with customer enquiries and complaints in a timely and professional manner, at all times endeavouring to retain loyalty.
  • Follow company banking and cash handling procedures and be responsible for the security thereof.
  • Contribute to a safe working environment by adhering to and implementing legislative health and safety requirements.
  • Maintain a professional attitude at all times.
  • Complete any reasonable duties as requested by the Company to develop the business, including but not limited to administration and supporting other sites within the business.

Personal Requirements

  • Be passionate about The Cambridge Satchel Company and product.
  • Have exceptional standards of customer service.
  • Be a Brand Ambassador in both behaviours and grooming.
  • Strong leadership skills.
  • Organized and motivated.
  • Confident, enthusiastic, and energetic.
  • Ability to prioritize and meet deadlines.

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