Customer Service Representative: Financial Operations

1 month ago


Basingstoke, Hampshire, United Kingdom Tech Connect Group Full time
Job Title: Client Service Rep: Financial Operations

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Tech Connect Group. As a key member of our financial operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective support to clients via phone, email, and other communication channels
  • Process and manage customer orders, including quote and data entry, manual order entry, and order processing
  • Collaborate with internal teams, including sales managers and product managers, to ensure seamless communication and resolution of customer issues
  • Manage customer accounts, including setup, processing application forms, and end-user statements
  • Run weekly systems reports and perform updates to sales orders as necessary
  • Manage order books and shipping reports from manufacturers
  • Ensure excellent customer satisfaction at all times

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office and ability to learn in-house software systems
  • Knowledge of export compliance and logistics is an advantage

About Us:

Tech Connect Group is a leading provider of aerospace component distribution services. We are committed to delivering exceptional customer service and support to our clients.



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