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Healthcare Office Coordinator

3 months ago

Middlesbrough, Middlesbrough, United Kingdom Acklam Medical Centre Full time

Position Overview

Acklam Medical Centre is seeking a proactive, energetic, and dedicated individual to become part of our team as a Healthcare Office Coordinator.

We are an innovative practice committed to delivering exceptional patient-focused services.

A solid understanding of Primary Care is crucial, along with an organized work ethic, proficient IT capabilities, adaptability under pressure, and strong problem-solving skills.

In exchange, you will experience a dynamic and diverse role within a supportive and welcoming environment.

Key Responsibilities

Patient Interaction

Serve as the initial point of contact for patient inquiries, ensuring courteous and efficient service. Facilitate access to appropriate healthcare professionals and services. Maintain comprehensive knowledge of all operational procedures. Adhere to established protocols in all tasks.

Administrative Duties

Manage patient registrations and maintain accurate medical records. Organize annual follow-up appointments and other administrative tasks as needed. Handle the filing of correspondence in medical records. Assist with photocopying and document management as required. Oversee GPPA administration, ensuring clinical letters are accurately scanned and coded. Prepare invoices and manage stock orders. Monitor immunization recalls and patient follow-ups.

Reception Support

Provide assistance at the reception desk when necessary, although this is not the primary focus of the role. Welcome patients and facilitate their consultations with the healthcare team. Distribute completed prescriptions to patients, verifying their details. Be prepared to cover various reception duties as needed.

Appointment Management

Process appointment requests from patients via phone and in person. Address visit requests efficiently.

Computer Operations

Manage new patient registrations and update medical records. Process prescription requests in line with practice guidelines. Scan correspondence and maintain accurate coding. Generate reports to identify patients due for annual reviews and coordinate appointment scheduling.

Telephone Management

Utilize the telephone system effectively for patient communication.

Additional Responsibilities

Undertake any other tasks assigned by the management team.

Candidate Profile

Required Experience

Previous experience in a healthcare setting, particularly within the NHS.

Preferred Experience

Familiarity with General Practice operations. Experience with SystmOne software.

Qualifications

Required Qualifications

GCSEs in English and Maths at grades A to C.

Preferred Qualifications

Level 3 Business Administration certification.