IT Operations Specialist
3 weeks ago
We are seeking an IT Operations Specialist to support our initiatives within the public sector.
Work Arrangement:
Hybrid - Manchester
Shift Details:
4 shifts of 12 hours each, including day and night rotations, with 4 days off.
Key Responsibilities:
As an IT Operations Specialist, you will be tasked with identifying incidents based on established protocols through active monitoring of various dashboards, Slack channels, and emails across multiple devices.
Required Qualifications:
The ideal candidate will possess Active SC clearance and demonstrate a solid background in IT Operations Analysis, including:
- Proficiency in monitoring tools such as SolarWinds, Dynatrace, and Prometheus.
- Experience in Incident Management aligned with ITIL standards.
- Familiarity with service management platforms, particularly ServiceNow.
- Understanding of networks, operating systems, middleware, and applications.
- Knowledge in Incident Management and Problem Management (Desirable).
- ITIL v4 certification (Desirable).
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