Bank Medical Administrator

3 days ago

Bournemouth, Bournemouth, United Kingdom Dorset Clinical Commissioning Group Full time

Job Summary

We are seeking a highly organized and detail-oriented Medical Administrator to join our team at Dorset Clinical Commissioning Group. As a key member of our administrative team, you will be responsible for providing exceptional support to our medical staff and patients.

Main Responsibilities

As a Medical Administrator, you will be responsible for:

  • Providing administrative support to our medical staff, including preparing patient records, managing correspondence, and coordinating appointments.
  • Ensuring the smooth operation of our medical office, including maintaining accurate records, managing supplies, and performing other administrative tasks as needed.
  • Providing excellent customer service to our patients, including responding to inquiries, resolving issues, and providing general information about our services.
  • Working collaboratively with our clinical team to ensure the delivery of high-quality patient care.

Requirements

To be successful in this role, you will need:

  • A good level of general education and a vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base.
  • Experience of clerical duties in an office/administration environment, including customer service experience and experience in the use of IT/computer skills.
  • Excellent communication and interpersonal skills, with the ability to respond to a range of people in a courteous and professional manner.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

Desirable Criteria

Previous experience in communicating with senior clinical/managerial colleagues and patients, as well as experience in using University Hospitals Dorset IT systems, would be an advantage.

Personal Attributes

We are looking for someone who is:

  • Methodical in their approach to organizing work and able to prioritize tasks effectively.
  • Able to work and remain calm under pressure, with a high level of professionalism and a commitment to delivering excellent customer service.
  • Well-presented and able to maintain a high personal and professional standard.

Language Requirement

English is the primary language required for this role, with the ability to speak English as necessary to undertake the role.

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