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Data Solutions Lead

2 months ago

London, Greater London, United Kingdom Telefónica Tech UK&I (Data & AI) Full time
About the Role

We are seeking a highly skilled Data Solutions Lead to join our team at Telefónica Tech UK&I (Data & AI). As a key member of our client-facing team, you will be responsible for managing and developing successful, long-term relationships with our clients.

Your primary objective will be to establish a relationship as a trusted, strategic partner and maintain a successful track record of delivering impactful data solutions that exceed our clients' expectations and drive the value they achieve through their data assets.

Key Responsibilities
  • Work closely with clients, project teams, and account executives to fully understand client needs and expectations.
  • Develop relationships with clients during initial sales conversations and continue to support them throughout their data journey.
  • Partner with clients to unpack challenges, identify underlying causes, and plot a course to develop the data maturity of their organizations.
  • Liaise with clients to understand needs, expectations, and desired outcomes.
  • Look for commercial opportunities within a client beyond in-flight engagements and help shape them.
  • Attend client meetings and presentations to support building strong client relationships, understand delivery needs, and create implementation plans.
  • Oversee the successful delivery of our projects with clients and the Telefónica Tech Data & AI development team.
  • Develop and nurture relationships with customers through regular communications around delivery and outcome evaluation.
  • Act as an escalation point for issues and risks identified by the project manager and team.
  • Manage customer feedback and complaints, resolving issues and reporting on progress, escalating complaints where appropriate.
  • Work with other delivery managers and project managers to ensure they understand their accountabilities towards delivery and work across teams as needed.
Requirements
  • Experience of working on data analytics/data warehousing projects.
  • Experience in managing high levels of satisfaction in the delivery of services to customers.
  • Experience/knowledge of project and programme delivery.
  • The ability to quickly understand a client's business strategy and business objectives.
  • Strong interpersonal skills and ability to network and build relationships with clients.
  • Successful history of managing key customer relationships with high satisfaction and advocacy levels and retaining customers.
  • Commercially aware with good business acumen and financial awareness.
  • You will have a background in software development, business analysis, or project management.
  • The ability to communicate (written and spoken) with a wide range of stakeholders, up to and including senior manager or director level.
  • Understanding of wider Digital Transformation programmes that our customers' data initiative may form a part of.