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French Language Support Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time

Job Summary:

We are seeking a highly skilled and fluent French speaking Customer Service Coordinator to join our team at Elevation Recruitment Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Handle customer enquiries and resolve product or service-related issues in a timely and professional manner.
  • Process orders efficiently and accurately, ensuring high levels of customer satisfaction.
  • Maintain and update customer accounts, ensuring all information is up-to-date and accurate.
  • Collaborate closely with internal departments to ensure seamless communication and resolution of customer issues.
  • Utilize your language proficiency to communicate effectively with customers and internal stakeholders.

Requirements:

  • Fluency in French and English, with excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions.
  • Strong problem-solving skills, with a focus on resolving customer issues efficiently and effectively.
  • Excellent organizational and time management skills, with the ability to meet deadlines and work under pressure.

What We Offer:

  • A competitive salary of £25,000 - £27,000.
  • A hybrid working arrangement, with the flexibility to work from home and in the office.
  • Ongoing training and development opportunities to enhance your skills and knowledge.