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Customer Service Representative
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Sales Representative
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Field Service Technician
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Service Excellence Specialist
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Mitcham, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Service Excellence Specialist, you will be responsible for delivering exceptional customer experiences. Key responsibilities include:Providing timely and accurate responses to customer inquiries.Resolving customer issues efficiently and escalating when necessary.Collaborating with internal teams to ensure customer satisfaction.Requirements:Previous...
Customer Service Representative
2 months ago
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Biscuiteers for a seasonal contract. As a key member of our Biscuit Happiness team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a seamless and joyful experience.
Key Responsibilities- Provide timely and effective responses to customer inquiries, ensuring that all issues are resolved to the customer's satisfaction.
- Work closely with the dispatch and boutique teams to ensure that customer orders are fulfilled efficiently and effectively.
- Liaise with delivery partners to resolve any issues or concerns related to customer deliveries.
- Monitor and report on customer support targets, ensuring that the team is meeting its objectives.
- Collaborate with the Biscuit Happiness Team Leader to identify areas for improvement and implement changes to enhance the customer experience.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Strong attention to detail and ability to multitask, with a focus on delivering high-quality results.
- Flexibility and adaptability, with a willingness to learn and take on new challenges.
- Experience in a customer-facing role, preferably in a retail or hospitality environment.
- Zendesk experience is a plus, but not required.
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and passionate team in a fun and supportive environment.
- Professional development and training opportunities to help you grow and succeed in your career.
- A 35% staff discount on all Biscuiteers products.
- Regular social activities and team-building events.
