Customer Service Manager

4 weeks ago


Mitcham, Greater London, United Kingdom GLL Full time

GGL is seeking a highly skilled and motivated Duty Manager to join their team at Canons Leisure Centre in Merton. The ideal candidate will have a passion for the leisure industry and be able to work effectively in a fast-paced environment.

The Duty Manager will be responsible for ensuring the smooth operation of the leisure centre, including supervising staff, managing day-to-day operations, and maintaining high standards of customer service.

  1. Ability to maintain a positive image of the centre to customers and the public.
  2. Assist customers with use of facilities and activities.
  3. Prepare areas and equipment for sessions as appropriate.
  4. Responsible for efficient and effective control of day-to-day operations.
  5. Ensure pool safety and operating procedures are in place.
  6. Maintain good housekeeping systems and assist management with improvement plans.
  7. Supervise staff on shift and allocate work effectively.
  8. Ensure effective supervision of team members and operate people management procedures.

As a charitable social enterprise, GGL offers a range of benefits to its employees, including learning and development opportunities, a good pension scheme, and discounted gym membership.



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