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Senior Specialist, Customer Service Representative
2 months ago
Hobson Prior is seeking a highly skilled Greek-speaking professional to fill a Senior Specialist role in our Customer Service team. This exciting opportunity involves interacting with customers, processing orders, and resolving issues in a fast-paced pharmaceutical environment.
Key Responsibilities:
- Receive and process customer orders in a timely and accurate manner.
- Respond to customer inquiries via phone, email, and other communication channels.
- Monitor all open orders/deliveries until completion, ensuring seamless customer experience.
- Handle exceptions, coordinate with stakeholders, and escalate when necessary to ensure customer satisfaction.
- Understand customer qualification market specifics and provide support for the customer qualification process.
- Perform audit control report review and escalate any potential deficiency.
Requirements:
- Fluent in Greek.
- Experience in customer service and logistics is beneficial.
- Ability to use SAP (SD module) and other Customer Service applications.
- Advanced knowledge and use of Office productivity tools.
- Ability to identify, analyze, and solve problems with limited guidance.
- Quantitative and analytical skills.
- Ability to prioritize work and plan long-term activity schedule.
- Ability to cooperate with other teams both internally and with external parties.
- Ability to identify and drive areas for continuous improvement.
About Hobson Prior:
Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. We are committed to providing a personalized service that meets the unique needs of our clients and candidates.
