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Administrative Support Specialist
2 months ago
About the Role:
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator at Page Personnel. As a key member of our Customer Service Department, you will play a vital role in ensuring the smooth operation of our customer-focused services.
Key Responsibilities:
- Manage customer inquiries and complaints in a timely and efficient manner, providing exceptional service and support.
- Assist in coordinating departmental meetings and events, ensuring seamless execution and follow-up.
- Maintain accurate and up-to-date customer records, ensuring data integrity and compliance.
- Support the preparation of customer service reports, analyzing trends and providing insights for improvement.
- Collaborate with the team to implement new customer service initiatives, driving innovation and excellence.
Requirements:
- A strong administrative background with customer service experience, with a proven track record of delivering exceptional results.
- Excellent communication and interpersonal skills, with the ability to handle complaints effectively and build strong relationships with customers and colleagues.
- Proficiency in MS Office applications, particularly Excel and Word, with the ability to learn and adapt to new systems and technologies.
What We Offer:
- An estimated hourly wage of £13 - £14 per hour, competitive and reflective of your skills and experience.
- A supportive company culture that values employee growth and development, with opportunities for professional advancement and career progression.
- A temporary assignment with the chance of extension, providing a stable and secure work environment.
