Practice Manager

4 weeks ago

Bradford, Bradford, United Kingdom Moorside Surgery Full time
Job Summary

We are seeking a highly skilled and experienced Practice Manager to join our team at Moorside Surgery. As a key member of our leadership team, you will be responsible for the smooth and efficient operation of our practice, ensuring that we provide high-quality patient care and services.

Key ResponsibilitiesPersonnel and Training

Manage the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organizing recruitment, selection, and training.

Ensure contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensure the practice's employment policies and procedures are comprehensive and up-to-date.

Finance and Profitability

Responsibility for the book-keeping, petty cash, and other financial aspects of the practice, including payroll and NHS pension scheme arrangements.

Ensure that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice, and prepare financial reports for the partners.

Information Technology

Responsibility for the computer system, including organizing any maintenance and developments to the system. Ensure compliance with Data Protection legislation.

Premises and Equipment

Responsibility for security, repairs, insurance, and maintenance of premises, services, and equipment.

Ensure that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.

Patient Services

Implement and maintain systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner.

Review and update the practice's information leaflet/website, practice publicity, and health education material.

Future Planning

Prepare a practice business plan, annual report, and practice aims and objectives as required by the partners.

Keep abreast of developments within the NHS that might impinge on the practice or individual partners and offer options for consideration by the partners.

External Relationships

Ensure efficient internal and external communication, including being the focal point for contact with the primary care organization, solicitor, accountant, and other bodies.

Confidentiality

The post-holder will maintain confidentiality and handle sensitive information with discretion.

Health & Safety

The post-holder will implement and lead on the full range of promotion and management of their own and others' health, safety, and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

Equality and Diversity

The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include:

  • Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
  • Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental, and respects their circumstances, feelings, priorities, and rights.
Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
  • Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality

The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
  • Work effectively with individuals in other agencies to meet patients' needs.
  • Effectively manage own time, workload, and resources.
Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members.
  • Communicate effectively with patients and carers.
  • Recognize people's needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services

The post-holder will:

  • Apply practice policies, standards, and guidance.
  • Discuss with other members of the team how the policies, standards, and guidelines will affect own work.
  • Participate in audit where appropriate.

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