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Microsoft 365 and Google Cloud Engineer

3 months ago

Manchester, United Kingdom Capgemini Full time

Location

North West

Overview of the Position

We are thrilled to present a unique opportunity to become part of the expanding End User Experience UK team as a Microsoft 365 (O365) Engineer. In this role, you will support a variety of prestigious clients within the Capgemini portfolio. The position of the O365 / MDM Engineer is innovative and includes a wide array of responsibilities. Key tasks involve managing collaborative platforms and applications, ensuring the maintenance of standard operating environments, utilizing standard support toolsets, adhering to Capgemini protocols, and supervising enterprise systems. As an O365/MDM Engineer, you will be pivotal in guaranteeing the optimal performance, security, and scalability of our Microsoft 365 platform, empowering our organization to fully harness its capabilities for enhanced productivity and collaboration.

Work Environment

This role offers a hybrid working model, allowing you to work from various locations depending on your role, personal needs, and business requirements. Your work environment will be a combination of company offices, client sites, and your home, with the understanding that remote work will not be possible 100% of the time.

Key Responsibilities

The duties of our O365 / MDM Engineers encompass, but are not limited to:

  • Conducting performance monitoring, optimization, fault diagnosis, and resolution of incidents and requests.
  • Supporting and managing the scheduling of project tasks while collaborating with Project Managers to meet planned deliverables.
  • Executing Problem Management tasks in line with ITSM best practices.
  • Coordinating incident, problem, and request queues, engaging other team resources as necessary.
  • Troubleshooting and providing support for O365 and MDM to meet BAU SLA commitments.

At Capgemini, we encourage you to bring your authentic self to work. We are committed to equity, diversity, and inclusion, fostering an environment that is welcoming to all.

Required Skills and Experience

The ideal candidate will demonstrate a client-focused approach, a meticulous attention to detail, and a collaborative spirit. Strong time management skills are essential. Candidates should possess a working knowledge of the following:

  • Google Workspace Incident/Ticket management (Remedy)
  • Google Workspace administration (Google Admin Console)
  • Microsoft 365 Incident/Ticket management (Remedy)
  • Microsoft 365 administration (Microsoft 365 Admin Console)

Security Clearance Requirements

To be considered for this position, obtaining security clearance is mandatory. To achieve SC clearance, the successful candidate must have continuously resided in the United Kingdom for the past five years, along with meeting other criteria and requirements.

During the recruitment process, you will be asked questions regarding your eligibility for security clearance, including but not limited to your country of residence and nationality. Some positions may be restricted to sole UK Nationals for security reasons, and you may be queried about your citizenship during the application process.

What 'Get The Future You Want' Means for You

By joining us, you will become part of an accredited Great Place to Work for Wellbeing in 2023. We prioritize employee wellbeing as a vital aspect of our organization. A healthy and happy workforce is essential for achieving our goals. To support wellbeing, we have trained 'Mental Health Champions' across our business areas and invested in wellbeing applications such as Thrive and Peppy.
You will be empowered to explore, innovate, and advance your career. Capgemini's 'learning for life' philosophy offers numerous training and development opportunities, from think tanks to hackathons, and access to 250,000 courses with various external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications, and more.

Why Consider Capgemini?

Growing our clients' businesses while building a more sustainable and inclusive future is a challenging endeavor. However, by joining Capgemini, you become part of a vibrant company and a diverse collective of free-thinkers, entrepreneurs, and industry experts. This dynamic environment drives us to discover new ways technology can help us reimagine possibilities. Together, we seek opportunities that will transform leading businesses globally. By learning from one another daily, sharing knowledge, and continuously striving for improvement, you will develop the skills you desire. You will leverage these skills to assist our clients in utilizing technology to grow their businesses and infuse innovation with the human touch that the world needs. While the journey may not always be easy, making a positive impact on the world rarely is.

About Capgemini

Capgemini is a global partner in business and technology transformation, assisting organizations in accelerating their dual transition to a digital and sustainable world while creating tangible impacts for enterprises and society. With a responsible and diverse workforce of 340,000 team members across more than 50 countries, Capgemini has a strong heritage of over 55 years. Clients trust Capgemini to unlock the value of technology to address the full spectrum of their business needs. We deliver comprehensive services and solutions that leverage our strengths in strategy and design to engineering, all powered by our market-leading capabilities in AI, cloud, and data, combined with deep industry expertise and a robust partner ecosystem. The Group reported global revenues of €22.5 billion.