Automotive General Manager

1 week ago

Coventry, Coventry, United Kingdom Elegant Clutter Ltd Full time
Job Title: Automotive General Manager

Vickers Neal Recruitment is delighted to be working with Elegant Clutter Ltd, a leading technology company based at their offices in Coventry.

Elegant Clutter Ltd provides market-leading expertise across logistics software, data, and compliance. With over 30 years of experience, they offer quality, cost-effective, integrated software to improve safety, efficiency, and compliance. Their teams design and develop software in-house, forging long-term relationships with clients.

Due to recent growth and future expansion plans, Elegant Clutter Ltd is seeking a General Manager to join their team. Reporting directly into the Managing Director, you will support the business in creating a culture that is service-focused, positive, and driven to succeed, open to change, and creative in its approach.

This is a hands-on management position, requiring exceptional people management and leadership skills. We are looking for someone who can foster talent within all departments, ensuring that all teams are effective in their current roles and developed to the next level, with continuous improvement thereafter.

Key Responsibilities:
  • Responsible for the day-to-day office and general operation, including customer service, training, general customer experience, production, reception, and working with sales and marketing.
  • Ensure standards and guarantee a consistently high-quality customer experience. Coordinate all operational and office functions to ensure each department works at an optimal level in key areas.
  • Takes responsibility to ensure that the company conducts business in a safe manner, ensuring compliance with HR, safety, and environmental rules and regulations.
  • Conduct employee performance reviews and address HR issues in a timely manner. Attend staff meetings and adhere to all company policies, leading by example.
  • Continuously follow trends in the market place related to the company's products and/or services.
  • Communicate customer service issues or queries from the Support desk, training teams, and Development to customers, channel partners, and all stakeholders.
Requirements:
  • Demonstrable experience in a similar role, ideally within the logistics and/or software/technical industry.
  • Excellent communication skills, both written and verbal.
  • Excellent customer service and interpersonal skills.
  • Strong HR skills.
  • Flexible, adaptable, and open to direction.
  • Strong business acumen with the ability to drive and achieve targets.
  • Ability to manage own workload, where priorities change throughout the day.
  • Experience of SME management.
  • Experience of Trade shows and some marketing coordination skills.
  • Ideally have a bachelor's degree (or equivalent) in Business Management, Business Administration, or level 5 qualification in Management or Business or other relevant field.
  • Strong leadership skills and vision in managing staff.
  • Budget development and oversight experience.
  • Collaborative work style and commitment to get the job done.
  • Strong presentation skills and persuasive with details and facts.
  • Can manage and upsell to large accounts and direct commercial negotiations.
  • Can develop and maintain effective relationships with internal and external stakeholders.
Benefits:
  • 25 days holiday, not including bank holidays, increasing with service.
  • Private Medical Insurance.
  • Dental Care.
  • Pension.
  • Excellent career progression and flexible working environment.

Salary up to £50k.

Recruitment Process:

Interviews will be held face-to-face and remotely, whilst the vacancy is live.

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