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Client Relations Supervisor

3 months ago

Southall, Greater London, United Kingdom S4 Personnel Ltd Full time

Reference: 3783

Position: Customer Service Supervisor

Location: Southall

Compensation: £28,500 - £30,500 plus commission

Key Responsibilities:

Our reputable client based in Southall is in search of a Customer Service Supervisor to guide a team of representatives. This role involves collaborating with a diverse range of clients and ensuring that the team consistently meets client expectations.

Essential Skills:

  • Supervise a team of customer service representatives, managing daily activities and ensuring exceptional customer satisfaction.
  • Design and execute training initiatives that enhance team productivity and service excellence.
  • Conduct performance reviews and appraisals.
  • Oversee attendance and punctuality management.
  • Monitor and manage Key Performance Indicators (KPIs).
  • Engage in call monitoring for quality assurance.
  • Coordinate daily courtesy call backs to customers as per the call plan.
  • Administer customer accounts effectively.
  • Implement new processes and systems for improved efficiency.
  • Provide product knowledge training to the team.
  • Address customer complaints and inquiries professionally.
  • Participate in the recruitment process.
  • Facilitate daily order placements.
  • Handle HR-related queries as necessary.

Required Experience:

  • Demonstrated supervisory experience.
  • Strong organizational skills.
  • Excellent communication abilities.
  • Results-oriented and driven by targets.
  • Proactive approach and commitment to excellence.

Note: Please ensure you meet all the outlined criteria before considering application.